Shop.SeaRay.com Return & Refund Policy
Return Policy for products purchased through Shop.SeaRay.com
If you’re unsatisfied with products purchased direct from Shop.SeaRay.com, we’ll gladly accept your return within 30 calendar days of purchase. No returns will be accepted after 30 calendar days. Please use the following steps when preparing your return:
- Returned items must be in original packaging, unused and in new sellable condition. All labels and tags must be intact, and the item cannot show any signs of use. If the item is considered used, credit will not be issued, and the item will be sent back.
- You must have a packing slip or order confirmation email from your original purchase to complete your return. The original packing slip or email confirmation will need to be included in the box when the item is sent back.
- This policy only applies to finished goods purchased on Shop.SeaRay.com.
- Items purchased outside of Shop.SeaRay.com must be returned to the original purchase locations and are subject to the 3rd party’s return policy. We only process returns for items purchased on Shop.SeaRay.com.
Return Authorization Required
All returns must be issued a return authorization number supplied by Sea Ray customer service. Once the return has been initiated, you will receive an email from one of our friendly customer service representatives with additional instructions for how to return your item.
**Please note, you are responsible for return freight charges, any insurance, and scheduling the pickup of your package unless otherwise agreed upon with Sea Ray customer service.
Upon receipt of your return, we will inspect the items and process your credit (excluding original shipping fees) within 14 business days. A refund of the purchase price and sales tax (if applicable) will be credited back to your original payment method. Shipping expenses will not be credited unless otherwise agreed upon with Sea Ray customer service. We are not responsible for items lost in transit.